ZRB Traders Private Limited
Last Updated: January 2026
ZRB Traders Private Limited (“we”, “our”, “us”) is committed to ensuring transparency and customer satisfaction in all our import, export, and trading services. This Refund and Returns Policy outlines the terms under which refunds, returns, or replacements may be requested.
1. Scope of Policy
This policy applies to all products and services purchased directly from ZRB Traders Private Limited, including but not limited to:
- Imported and exported goods
- Wholesale and trading orders
- Online and offline business transactions
Custom contracts or agreements may have separate terms, which will take precedence over this general policy.
2. Eligibility for Returns
We accept return or refund requests under the following conditions:
- The product received is damaged, defective, or incorrect.
- The product does not match the agreed specifications or confirmed order.
- The product is reported within the eligible return period.
To be eligible for a return:
- The product must be unused, unaltered, and in its original packaging.
- All original documentation (invoice, packing list, certificates, or labels) must be included.
3. Return Timeframe
- All return or refund requests must be submitted within 7–14 business days from the date of delivery (unless otherwise agreed in writing).
- Requests submitted after this period may not be eligible for review.
4. Non-Returnable Items
The following items are not eligible for return or refund unless required by law or stated in a written agreement:
- Perishable goods
- Customized or made-to-order products
- Items damaged due to mishandling, improper storage, or customer negligence
- Clearance or final-sale items
5. Refund Process
Once your return request is approved:
- The returned product will be inspected and verified by our quality control team.
- If approved, the refund will be processed using the original payment method or an agreed alternative.
- Refund processing time may take 7–21 business days, depending on the payment provider, bank, or international transaction procedures.
6. Shipping & Handling Costs
- Customers are responsible for return shipping costs, unless the return is due to our error (wrong or defective product).
- Original shipping, customs, duties, and handling charges are non-refundable, unless otherwise agreed.
7. International Returns
For international shipments:
- Customers must ensure compliance with customs and import/export regulations of both the originating and receiving countries.
- Any customs duties, taxes, or clearance fees related to returns are the responsibility of the customer.
8. Order Cancellations
- Orders may be canceled before dispatch or processing without penalty.
- Once an order has been shipped or cleared for export/import, cancellation may not be possible.
- Any incurred operational, documentation, or logistics costs may be deducted from the refund amount.
9. Exchanges
We offer exchanges for eligible items, subject to:
- Product availability
- Price differences
- Additional shipping or handling charges
All exchanges must follow the same return request process outlined in this policy.
10. How to Request a Return or Refund
To initiate a return or refund request, please contact us with the following details:
- Company/Customer Name
- Order or Invoice Number n- Description of the issue
- Supporting images or documents (if applicable)
Contact Information:
ZRB Traders Private Limited
Email: info@zrbtraders.com
Phone: +92 3212026804
11. Policy Updates
ZRB Traders Private Limited reserves the right to modify or update this Refund and Returns Policy at any time. Changes will be posted on this page and will take effect immediately upon publication.
12. Governing Law
This policy shall be governed and interpreted in accordance with the applicable laws and regulations of the jurisdiction in which ZRB Traders Private Limited operates.
If you have any questions regarding this policy, please feel free to contact our support team. We value your trust and look forward to maintaining a transparent and professional trading relationship.
ZRB Traders Private Limited
Trusted Partner in Global Trade